Service Management in an as-a-service world – Part 2
This is part 2 of a guest blog I was asked to create for the Service Management Conference. you can find
Continue readingTag: Business Mapping
Service Management in an as-a-service world – Part 1
This is part one of a guest blog I was asked to create for the Service Management Conference. you can
Continue readingWaves of innovation
A one dimensional view of IT is what holds business back from making smart decisions.
Continue readingBits or pieces?: An introduction to Wardley (Value Chain) Mapping
As those reading this blog will know, I’m a fan of the work of Simon Wardley, specifically his mapping technique
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How to build a roadmap in 7 steps
Moving Information Technology (IT) into the sphere of “the business” is still a challenge in a lot of organisations. How
Continue readingAdapting to change with technology
We all go through change at some point. Changing your process to meet the new requirements of a product or
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